Once we receive your complaint, whether in writing or electronically, you will receive an acknowledgment of receipt within ten business days.

Our team will carefully investigate the details you provided, conducting any necessary research to understand the issue fully.

We strive to resolve your complaint as quickly as possible. Typically, you will receive a final response within fifteen working days of our receipt of the complaint. This response will detail the results of our review and the actions we will take. If we need additional time to respond, we will keep you informed with an interim message explaining the reason for the delay and providing an estimated timeline for resolution.

If we cannot fully resolve your concerns, we will clearly explain our position and reasoning.

Please note that our complaint handling process is free of charge.